Distance Learning Courses

Student Profile

This programme is designed for people who work in, or wish to work in the field of retail operations and who wish to develop the skills required to operate effectively in a variety of retail roles. No prior knowledge is required. It is intended as a general introduction to retails sales skills and situations and provides a stepping stone to higher level awards in specialist retail areas.

Course Contents

Unit 1: Understanding Customer Service in the Retail Sector

Unit 2: Understanding the Retail Selling Process

Unit 3: Understanding How Individuals and Teams Contribute To the Effectiveness of a Retail Business

Unit 4: Understanding How A Retail Business Maintains Health and Safety on Its Premises

Unit 5: Understanding Retail Consumer Law

Unit 6: Understand How to Deal With Customer Queries and Complaints in a Retail Environment

Unit 7: Understanding the Handling of Customer Payments in a Retail Business

Unit 8: Understanding the Control, Receipt and Storage of Stock in a Retail Business

For a full description of the syllabus please download the full details at the top of the page

Study Method

The course is designed for study by distance learning at work or at home.  Students receive course manual, assignments and studyguide plus tutor support by mail and email.  You can start at any time and plan your studies over a period of up to one year from the time of enrolment. 

Course Duration

Students may register at any time and have a full year to complete their studies.  The course will take around 150 hours of study to complete.

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor.  There is no external examination required.

Course Endorsement

At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme.  This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales