Accurate
information about available courses which includes:
• Length
content and start date
• Entry
requirements
• Fees
• Assessment
requirements
• Tutor
support arrangements
• Application
procedure
RECRUITMENT
When you enrol
for a programme you will be dealt with quickly and fairly. You can expect;
• A discussion
with specialist advisory staff
• A decision
within five working days
• Information
about fee payment arrangements
• To be able
to enrol on any working day of the year
DURING YOUR COURSE
Once you have
enrolled, we shall provide good quality support to ensure that you have the
best possible chance of success. You can expect:
An induction
which provides:
The name and contact details of your tutor
Basic information about the course and content
A studyguide explaining the course, assessment and practical tips on studying
An indication of the amount of work involved
Details of where to access additional resources
Regular and prompt feedback on coursework and assignments
The standard of work required to be successful in
assessments
Information on how to get student support
An explanation of your responsibilities as a student
progression routes
Reasonable notice of any changes to the learning programme
Assessment arrangements and processes appropriate to your
course
The opportunity to provide feedback to your tutor and/or
to Study House about the programme
The right to raise any grievances and for them to be heard
promptly and sympathetically
Access to confidential advice and guidance
COMPLETING THE COURSE
When you finish
your course you will be offered everything you need to make the next step. You
can expect:
To be notified of results promptly
Information about progression routes and other courses
COMPLAINTS AND APPEALS
If you have
cause to complain you will be able to raise concerns confidentially and for
them to be dealt with sympathetically and promptly. You can expect:
Opportunities to provide feedback to your tutor on the
programme content, conduct, duration and assessment etc.
An opportunity to raise a complaint at any time and for
this to be dealt with professionally
A right to appeal against any decision, assessment outcome
or complaint outcome if you are not satisfied with the initial response.
STUDENT EXPECTATIONS
In return for
providing a supported learning programme, we expect students to:
Take responsibility for their own learning
Attend regularly and punctually where appropriate
Complete coursework within agreed timescales
Adhere to acceptable standards of behaviour
Make prompt payment of course fees
DIVERSITY
Study House is
committed to supporting students of all abilities and all ethnic, racial and
religious groups.
If you have any special requirements in order to complete
your studies please tell us at the time of registration and we will do our best
to assist.
